TERMS OF USE

Returns & Refund Policy

Thanks for shopping at Auldton Stoves Ltd. We want you to be happy with your purchase – If you are not entirely satisfied, we’re here to help. All online cancelled orders and refunds will incur a £60.00 administration charge. If you have any questions please contact us. All Customers remain the right to cancel their order up to 14 days after their order has been delivered. All special order items will incur a 20% restocking charge.

PRIVACY POLICY

This website is owned and operated by Auldton Stoves Ltd. Auldton Stoves Ltd. takes data security and data protection very seriously and is committed to protecting the privacy of its supporters and stakeholders. This privacy policy sets out how we use the personal information that we collect from you.

How do we receive personal information?

We only collect personal information when you specifically provide it to us. This may happen when you contact Auldton Stoves, register on our website, or register to receive future e-newsletters.

Where stated we may use the personal information you provide to contact you in the future about our work and for marketing purposes. You will always be able to unsubscribe from any of our marketing communications.

What do we do with your personal information?

We are legally obliged by GDPR to make sure that we only use your information for the purposes for which it was requested. In addition we may use the information for the following purposes:

  • To provide you with information you have requested from us
  • To administer any accounts you create on the website
  • To provide you with other information on services we provide or projects we are involved with which we believe may be of interest to you
  • For statistical analysis

We take care to make sure that the way we use your data is secure – and we are constantly improving our systems and processes to make sure that your data is handled efficiently and safely. In order to do this we adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information.

If you have subscribed to receive e-newsletters, we will use your email address to send you information about important issues and changes to the website. Each email will give you the option to stop receiving information from Auldton Stoves. If you have requested information to be sent to you, we will only use the email address and postal address provided to communicate with you about this information in the future.

Will we share your personal information with anyone else?

No we will not pass your information on to any third party organisation. We do not sell, trade or rent your personal information to others. We may use third party service providers to operate our business or to administer activities on your behalf but personal information will only be disclosed where it is necessary for performance of the services in question for you and for no other purpose. In any event we will ensure that such third party service provider is also registered with the Information Commissioner and has adequate measures of security in place for protection of your personal information.

Keeping your information up-to-date and rights of access

Changes made will be actioned as soon as practical and generally within five working days, although due to the way that we select and use data it may take up to one calendar month for the changes to become effective. Any requests for access to information must be in writing and will be responded to within 40 days. We may however make a small administration charge for access requests.

Use of cookies

A cookie is a small text file on your internet browser and hard drive that uniquely identifies your browser. We only use cookies on our website for technical reasons and not to collect users’ personal information. You have the right to choose whether or not to accept cookies and to set your own cookie preferences on your computer. However by opting not to accept cookies certain features of the website cannot be provided to you and you may not be able to enjoy the website to its fullest.

Security

We are committed to protecting the security of your data. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure. For example, we store the personal information you provide in computer servers with limited access that are located in controlled facilities. Our website is hosted using industry-approved, secure operating systems. As well as physical security, firewalls and intrusion detection systems are in place to provide a quick response if an attack takes place.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. We may amend this policy from time to time. We will state clearly on our website any substantial changes to the way in which we use your personal information.

Delivery

At Auldton Stoves, Online orders over £70.00 trigger our free UK Mainland Delivery (Excluding Hot Tubs). Please note we require correct contact information for all purchases prior to shipping, the office team will be in contact to arrange delivery for all UK pallets. Please note, all UK pallet deliveries are delivered to kerb-side only.

Smaller purchases may be shipped using our parcel distributor, in this case you will receive a dispatch email. Text Messages or Emails will be sent on the day of delivery. We aim to deliver smaller purchases within 1-2 working days (Excluding Weekends & Bank Holidays). Some items may incur a NEXT DAY Delivery Service if stated.

Festive Delivery Times – At Auldton Stoves we try and do the most we can for our Customers especially when we get close to Holiday Dates for example Christmas, Fathers Day, Mothers Day etc. We are aware that many people will be purchasing with gifts in mind. That is why all of our Packaging at Auldton Stoves is recycled and discrete so we don’t ruin the big day and we don’t spoil the surprise. Products will be delivered in original packaging however in non descriptive outer boxes or bags. We will try our best to get your parcels and pallets delivered prior to the big day however due to the time of year and how busy the distribution net-work is we cannot guarantee this.

Price Matching: Terms and Conditions

  • The product being matched has to be exactly the same product, model and year.
  • The product being matched has to be available to order online not in store.
  • The product being price-matched has to be in stock with the same delivery promise.
  • The product being price-matched has to be available to deliver to your postcode from the retailer.
  • The price being matched has to include all delivery costs and surcharges.
  • Price match is unavailable for orders being paid via Finance.
  • The product being price-matched has to be exclusive of any special offer prices e.g. Sale.
  • The product being price-matched has to be brand new and in original packaging.
  • The price being matched has to be a genuine price and not an error.
  • We cannot match prices from market places.
  • We will only match reputable brands.
  • You will need to provide a link to the product and include a screenshot of the price.
  • We can’t match a price if our company would make a loss in doing so. i.e ex-brand partners ditching stock onto the market.
  • You will not be able to match a price and use any other promotional offer in conjunction with each other.